What is the formula for a winning IT help desk?
-Quick response time
It’s that simple. Just 2 ingredients and you have a winning IT help desk. Competitive Solutions will help you achieve your IT service desk goals.
Fill out the survey to the right to start a conversation with our team about your needs.
Why are we better than our smaller competitors?
We’ve been in the IT business for a combined 100+ years. We have technical skill and customer service training to make our team a winning team.
Advantages of using Competitive Solutions
- Qualified team of IT support representatives with in-depth knowledge.
- Level 1 and 2 support available.
- Detailed management reporting and call tracking with our proprietary TRACK IT™ technology
- Email, text, phone and chat support available
- Detailed performance metrics to keep track of the issues
- 24/7 support available, no downtime
TRACK IT™ Technology
Q: What does Track IT™ Technology do?
A: Track IT technology enables us to easily track calls so we know we will meet our excellence standards and deliver outstanding service.
Q: What’s the value of Track IT™ Technology? How is Competitive Solutions’ support services better than our smaller competition?
A: Our people and our technology. We hire only those that have implemented the tools we supporting. Our Track IT™ Technology provides detailed performance metrics to help you stay informed of user issues and call volumes per issue.
Our Value Proposition
- Experts at your service
- Email, text, phone and video chat available
- Extensive tracking system
- Friendly service
- 24/7 Support
Here’s a customer testimonial!
“Competitive Solutions quickly came to our aid and assembled a help desk team. They covered all of our support desk needs…”
Rick Shick, CIO, Lutheran, Jamestown, NY
Tell us what you need. Call us toll free at 800-863-1248 or email us today at firstname.lastname@example.org.