Help Desk Services

What is the formula for a winning IT help desk?

-Quick response time

-Expert help

It’s that simple.  Just 2 ingredients and you have a winning IT help desk.  Competitive Solutions will help you achieve your IT service desk goals.

Fill out the survey to the right to start a conversation with our team about your needs.

Why are we better than our smaller competitors?

We’ve been in the IT business for a combined 100+ years.  We have technical skill and customer service training to make our team a winning team.

Advantages of using Competitive Solutions

  • Qualified team of IT support representatives  with in-depth knowledge.
  • Level 1 and 2 support available.
  • Detailed management reporting and call tracking with our proprietary TRACK IT technology
  • Email, text, phone and chat support available
  • Detailed performance metrics to keep track of the issues
  • 24/7 support available, no downtime

TRACK IT Technology

Q: What does Track IT Technology do?

A:  Track IT technology enables us to easily track calls so we know we will meet our excellence standards and deliver outstanding service.

Q: What’s the value of Track IT Technology?  How is Competitive Solutions’ support services better than our smaller competition?

A:   Our people and our technology.   We hire only those that have implemented the tools we supporting.  Our Track IT™ Technology provides detailed performance metrics to help you stay informed of user issues and call volumes per issue.

Our Value Proposition

  • Experts at your service
  • Email, text, phone and video chat available
  • Extensive tracking system
  • Friendly service
  • 24/7 Support

Here’s a customer testimonial!

“Competitive Solutions quickly came to our aid and assembled a help desk team.  They covered all of our support desk needs…”

                                                                Rick Shick, CIO,  Lutheran, Jamestown, NY

 

Tell us what you need.  Call us toll free at 800-863-1248 or email us today at helpdesksupport@competsolutions.com.

 

 

The People. The Talent. The Job Done. 800 863 1248